Our Hassle-Free Return Process
30-Day Return Window
We offer a 30-day return policy from the date of delivery. If you're not completely satisfied with your sofa purchase, you can return it for a full refund or exchange.
- Original condition required (no stains, damage, or modifications)
- All original packaging and tags must be included
- Proof of purchase required
- Custom orders are final sale and cannot be returned
Return Conditions
To ensure your return is processed smoothly, please note these important conditions:
- Sofa must be in original, unused condition
- All protective packaging must be intact
- Assembly hardware and instructions included
- No pet hair, odors, or stains
- Original invoice or order number required
Free Return Shipping
We offer free return shipping on all eligible returns within the continental US. Once we receive and inspect your returned sofa, we'll process your refund within 5-7 business days.
Note: Original shipping fees are non-refundable for returns that don't qualify for free return shipping.
Step-by-Step Return Process
Contact Our Customer Service
Email returns@comforthaven.com or call 1-800-SOFAS-NOW to initiate your return. Please have your order number ready.
Receive Return Authorization
We'll email you a return authorization number and detailed instructions for packaging and shipping your sofa back to us.
Package Your Sofa
Carefully repackage the sofa using the original packaging materials. If you no longer have them, we can provide guidance on proper packaging.
Schedule Pickup or Drop-off
We'll arrange for a convenient pickup time or provide you with the nearest drop-off location for our shipping partners.
Receive Your Refund
Once we receive and inspect your return, we'll process your refund to the original payment method within 5-7 business days.
Exchanges
Prefer a different sofa style or color? We make exchanges easy:
- Exchange for any in-stock item
- Price differences will be adjusted
- No additional shipping fees for exchanges
- Processed within 3-5 business days after return receipt
Warranty Claims
Our sofas come with comprehensive warranties covering manufacturing defects:
- Frame: 15-year limited warranty
- Springs: 10-year limited warranty
- Cushions: 5-year limited warranty
- Fabric: 2-year limited warranty
Warranty claims follow a different process than returns.
Damaged Items
If your sofa arrives damaged, contact us immediately:
- Report damage within 48 hours of delivery
- Provide photos of the damage
- We'll arrange for repair or replacement
- No return shipping required for damaged items
We cover all costs for damaged item replacements.
Important Exceptions & Contact
Non-Returnable Items
- Custom-made sofas with specific fabric or dimensions
- Clearance or final sale items
- Used, stained, or damaged furniture
- Items purchased more than 30 days ago
- Accessories (throws, pillows) unless defective
Contact Our Return Team
Our customer service team is here to help with any return questions:
- Email: returns@comforthaven.com
- Phone: 1-800-SOFAS-NOW (1-800-763-2766)
- Hours: Mon-Fri 9AM-7PM EST, Sat 10AM-5PM EST
- Live Chat: Available on our website
Frequently Asked Questions
How long does it take to receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect your return. It may take additional time for your bank or credit card company to post the refund to your account.
What if I assembled the sofa?
Assembled sofas can still be returned as long as they're in like-new condition with no damage from assembly. Please include all original parts and hardware.
Can I return a sofa I bought on sale?
Yes, sale items follow the same return policy as regular-priced items, unless specifically marked as "final sale" at the time of purchase.
