Website Terms of Use
Acceptance of Terms
By accessing and using the Comfort Haven Sofas website, you accept and agree to be bound by the terms and provision of this agreement.
- You must be at least 18 years old to make a purchase
- All purchases are subject to product availability
- We reserve the right to refuse service to anyone
- Prices are subject to change without notice
Account Registration
When you create an account with us, you must provide accurate and complete information.
- You are responsible for maintaining account security
- You must notify us immediately of any security breach
- We reserve the right to terminate accounts at our discretion
- You may not use another user's account without permission
Important Legal Notice
These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and Comfort Haven Sofas ("we," "us" or "our"), concerning your access to and use of the comforthavensofas.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the "Site").
Note: You are advised to review these Terms periodically for any changes. Changes to these Terms are effective when they are posted on this page.
Product Information & Pricing
We strive to display accurate product information, but occasionally there may be errors.
Pricing Policy
- All prices are in US Dollars (USD)
- Prices are subject to change without notice
- We reserve the right to modify or discontinue products
- Sale prices are valid for specified time periods only
Product Descriptions
- We attempt to be as accurate as possible with product descriptions
- We do not warrant that product descriptions are accurate
- Colors may vary due to monitor settings
- Fabric swatches are available upon request
Orders & Payment
We accept various payment methods to make your shopping experience convenient.
| Payment Method | Processing Time |
|---|---|
| Credit/Debit Cards | Immediate |
| PayPal | Immediate |
| Financing | 1-2 Business Days |
| Bank Transfer | 3-5 Business Days |
Order Confirmation: Your receipt of an order confirmation does not constitute our acceptance of your order.
Shipping & Delivery
We deliver to most locations within the continental United States.
- Delivery times are estimates, not guarantees
- Someone must be present to accept delivery
- Additional fees may apply for special delivery requests
- We are not responsible for delays caused by carriers
White Glove Delivery
Our premium delivery service includes:
- In-home delivery and placement
- Assembly of your furniture
- Removal of packaging materials
- Inspection of your new furniture
Warranties & Limitations
Product Warranties
Our sofas come with comprehensive limited warranties:
- Frame: 15-year limited warranty
- Springs: 10-year limited warranty
- Cushions: 5-year limited warranty
- Fabric: 2-year limited warranty against defects
- Mechanical Parts: 5-year limited warranty
Warranty Limitations
Warranties do not cover:
- Normal wear and tear
- Damage from misuse or abuse
- Commercial use of residential furniture
- Damage from pets
- Stains or soiling
- Modifications to original product
Intellectual Property Rights
Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the "Content") and the trademarks, service marks, and logos contained therein (the "Marks") are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, foreign jurisdictions, and international conventions.
Copyright Notice
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Comfort Haven Sofas or its content suppliers and protected by international copyright laws.
Trademark Information
COMFORT HAVEN SOFAS, the Comfort Haven Sofas logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Comfort Haven Sofas or its affiliates or licensors. You must not use such marks without the prior written permission of Comfort Haven Sofas.
User-Generated Content
If you submit reviews, comments, photos, or other content to us, you grant Comfort Haven Sofas a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
Limitation of Liability
To the fullest extent permitted by applicable law, in no event will Comfort Haven Sofas, its affiliates, employees, agents, officers or directors be liable to you or any third party for any indirect, consequential, exemplary, incidental, special or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the site or products.
Governing Law
These Terms and your use of the Site are governed by and construed in accordance with the laws of the State of Illinois applicable to agreements made and to be entirely performed within the State of Illinois, without regard to its conflict of law principles.
Any legal action of whatever nature brought by either you or us shall be commenced or prosecuted in the state and federal courts located in Cook County, Illinois.
Contact Information
If you have any questions about these Terms and Conditions, please contact us:
- Email: legal@comforthaven.com
- Phone: 1-800-SOFAS-NOW (1-800-763-2766)
- Address: 123 Furniture District, Chicago, IL 60601
- Hours: Mon-Fri 9AM-6PM CST
For customer service inquiries, please use our general contact form on the website.
